Effective August 31, 2026
Refund Policy
This policy applies to the CaratScanner paid introductory trial, subscription payments, renewals and one-time purchases of additional automated analysis runs. It does not limit rights that cannot be waived under applicable consumer law.
Paid trial and automatic renewal
The introductory software trial costs $1 for three days and includes one automated analysis run. Unless canceled before the trial ends, it automatically converts to a $19.99 monthly subscription. Canceling prevents future charges but does not normally reverse a charge that was validly completed before cancellation.
When a refund may be available
Contact us promptly if you believe a charge is duplicated or unauthorized, or if a verified technical failure prevents the software from delivering purchased access or completing an analysis run and we cannot resolve the problem within a reasonable time. Depending on the circumstances, we may provide a replacement run, account correction or refund.
Completed and consumed usage
Purchases that have been fully delivered or analysis runs that have already been consumed are generally not refundable solely because the user disagrees with an informational estimate or expected a laboratory conclusion. We still review technical failures, duplicate charges, unauthorized transactions and any request required by applicable law.
How to request review
Email info@caratscanner.com with the account email, transaction or order identifier, date and a concise description of the issue. Do not send full card details. The payment provider shown at checkout may process the refund and may ask for additional transaction verification.